Shipping & Delivery Policy
1. Overview
Welcome to GAMA ASSOCIATES.
This Shipping & Delivery Policy outlines how we process and deliver booking confirmations, villa access details, and any related documentation for villa rentals booked through our website or authorized partners.
Since we offer villa rental and hospitality services, there is no physical shipping of goods. All communication, confirmations, and access instructions are delivered electronically.
2. Booking Confirmation Delivery
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Once your booking is successfully completed and payment is verified, you will receive a booking confirmation email at the registered email address within a few minutes.
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The confirmation will include:
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Booking ID
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Villa name and location
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Check-in and check-out dates
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Guest details
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Amount paid and balance (if applicable)
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If you do not receive the confirmation email within 24 hours, please check your spam folder or contact our support team.
3. Check-in & Access Information
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Detailed check-in instructions, property manager contact details, and villa access information are sent 1–3 days prior to your arrival via:
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Email
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WhatsApp (if provided during booking)
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This ensures smooth and timely communication before your stay.
4. Digital Document Delivery
All receipts, invoices, and stay-related documents are shared digitally only through:
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Email communication, or
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Direct download from your customer dashboard (if available)
No physical documents or parcels are shipped.
5. Delays or Non-Delivery
If you do not receive booking-related communication within the expected time, please:
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Check your email spam/junk folder.
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Ensure the email address and phone number provided are correct.
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Contact our support team immediately.
We will reissue your confirmation or access information promptly.
6. Modifications & Rescheduling
Any change to your booking (such as dates or villa preference) will result in a new confirmation document being sent to your registered email once updated in our system.
7. Contact Us
For any queries or assistance regarding booking confirmation or delivery, please contact:
GAMA ASSOCIATES
Email: [xxxx@gmail.com]
Phone: [+91 XXXXX XXXXX]
Office Hours: Monday – Saturday, 10:00 AM to 5:00 PM (IST)
